Cho Ventures · Internal · v2

How we communicate

One place for team messages. One line for what cannot wait. Everything else has a home. This is the rule we agreed on September 16, written down so nobody has to remember it.

September 16, 2026Owner: Sebastián Gallo
Spaces & membership: Sara González
The rule: Tony Cho

Async by default

Write it before you schedule it. Nobody has to be online at the same time for work to move.

Everything documented, in one place

What is written becomes the company's memory, not one person's. And AI can work from it: summaries, priorities, drafts.

III

So work is easier

Fewer interruptions, fewer meetings, fewer "did you see my message".

01Setup, five things by Friday September 18

Google Chat on phone and computer. Notifications on.

Join every space that is yours. Missing one: message Sara.

Signal installed, in the group Cho Team, one direct message sent to each person you might need urgently.

Internal WhatsApp groups moved to Chat.

Calendar up to date, so your Chat status is true.

Stuck? Message Sebastián directly, before Thursday September 17, end of day.

02The channels

💬

Google Chat

Everything internal: questions, updates, files, debriefs, decisions between colleagues. The default.

Not forEmergencies.

🚨

Signal

Urgent only. A message means I am blocked until you answer. A call means stop what you are doing.

Not forAnything that can wait.

✉️

Email

People outside the company. Internally only when an outside party has to be on the thread.

Not forInternal discussion. We do not email each other.

📅

Recurring meetings

Reporting and projects. On the calendar, with an agenda. You arrive prepared.

Not forAnything that fits in a message.

🏓

Ad hoc meetings

Only when ideas need ping-pong and async would be slower.

Not forInforming. Debriefing. A debrief is a message or a voice note in Chat.

🌐

WhatsApp, iMessage, SMS

People outside the company: members, partners, events.

Not forInternal work. If it is only us, it lives in Chat.

03Google Chat

Spaces are named Company · Topic. Each company has General, Finance and Marketing. Plus two for everyone.

Space	Who
Cho Team · Announcements	Everyone. Posted by Tony, Sara, Bruno or Sebastián.
Cho Team · Water Cooler	Everyone.
Cho Ventures · General / Finance / Marketing	Tony, Michael, Bruno, Sara, Sebastián, Humberto. Finance here is exec only.
Future of Cities · General / Finance / Marketing	Tony, Nicolás, Bruno, Sara, Sebastián
Phoenix JAX · General / Finance / Marketing	Tony, Yaya, Reggie, Michael, Bruno, Sara, Sebastián
ChoZen · General / Finance / Marketing	Tony, Alena, David, Marc, Felicita, Bruno, Sara, Sebastián

Each company's Finance space is that company's budget only. ChoZen accounts are external to our Workspace: Sara adds you by name.

Four rules MANDATORY

@mention the person you expect an answer from. No mention, no reply expected.
Direct message for one to one. Space for what others need to see.
Files are Drive links, never attachments.
Internal groups live here. Not in WhatsApp.

Good practices

One message with the full ask: what, by when, what you already have.
Gmail → three dots → Share in chat when an email needs the team.
Your status is your calendar. "In a meeting" means wait.
Notifications: All on your company's General and on Announcements, For you everywhere else. Set a Do Not Disturb schedule.
Ask Gemini first: "what is pending for me this week".
A space silent for 30 days gets archived.

04Signal, the bat phone

What it means

Message: reply as soon as you see it, even if the answer is a time.
Call: you pick up, wherever you are.
Emergencies do not know weekdays from weekends. A Signal message at midnight says "this cannot wait until morning". Make sure it is true.

"If anybody calls me on Signal, I know it's an emergency." · Tony

Before you use it

The test. Important enough to interrupt what they are doing? Text. Urgent enough to stop them mid-sentence with a client? Call. Neither? Chat.
In doubt, Chat, with the time you need it by.
Never move a conversation to Signal. Send the pointer: "waiting on your reply in Chat, Phoenix JAX · Finance".

05How fast we answer

Channel	Check	Answer
Chat	At least three times a day	Within the same half day, even if it is "got it, tomorrow by noon"
Email	Once a day	Within 24 hours
Signal message	The moment you see it	Now
Signal call	Pick up	Now

WeekendsChat is not expected, unless something under your responsibility is happening.

Working hoursMost results come from what happens inside them. Some do not: an event, a webinar, Tony on a podcast. Each of us knows when others will need us, and when we will need them. Be reachable then.

Silence is not an answerIf you cannot do it, say when you can. If you cannot answer, say who can.

06Reaching Tony

If something needs Tony and has not been answered in time, tell Sara. She organizes his time and gets it in front of him.

07Where things live

Thing	Where
Conversations	Google Chat
Files	Google Drive, linked in Chat
Numbers, leads, weekly report	Cho Verse, by Friday 5 PM
Meetings	Google Calendar, 25 or 55 minutes, agenda in the invite
Urgent	Signal
Outside people	Email, WhatsApp
Rise, the agency	Slack, only with them

08Owners

SaraSpaces and membership.

SebastiánThis guide until Wednesday September 23, when we review what worked. Then Sara.

TonyThe rule.

Questions: thread under this post in Announcements.